GAP’s Guide to … Listening effectively

GAP’s Guide to … Listening effectively

 

  1. Listen 75% and speak 25% of the time. Try to allow the other person to speak more than you and listen to them.
  2. Stop Talking. When somebody else is talking, listen and do not interrupt, talk over them or finish their sentences for them.
  3. Show the speaker you’re listening by nodding your head, maintaining eye contact, leaning forward and asking questions.
  4. Don’t let their personal habits or mannerisms distract you from what the speaker is really saying.
  5. Listen to the Tone, Pitch, and Volume of their voice to help you to understand the gist of what is being said.
  6. Wait and watch for Non-Verbal Communication like hand, arm and leg gestures; facial expressions and eye-movements can all be important.
  7. Silence can be revealing.  The absence of words can tell you a lot about how they are feeling: anxiety, fear, shyness etc.
  8. Don’t come with a preconceived idea. Be open to what they are going to say.
  9. Be respectful even if you disagree. Let them know you take their views and ideas seriously.
  10. Listen to the entire message without judging or refuting.